Logging troubleshooting tips

The below steps can be useful in troubleshooting issues with logging data.

Check your basic setup 

Check your pinout: Verify that your CLX000, adapter cable and application pinouts match
Check your wiring: Confirm that the CAN L/H wires are both connected
Check your power supply: Verify that you provide a 7-32V power supply to the DB9 connector
Verify that you are connecting to a valid CAN bus - and that it is broadcasting data

Test if the device powers on correctly 

Delete the CONFIG.INI file from the device SD (this will make the CLX000 reset it)
Connect the CLX000 to your application and verify that the green LED lights up
If the device does not power on, contact us

Test if data is being recorded 

Check if the yellow and red LEDs start flashing - if so, data is being recorded
If the device does not start recording only (green + yellow on), try using a manual bit rate

Special cases 

If logging from new cars, you may be unable to log raw CAN data via the OBD2 connector. In this case, you can try recording OBD2 data instead - see our OBD2 recording section
In e.g. test setups, you may need to check if the CAN bus system is properly terminated

If you’re still unable to record data, please contact us.